Edward J. Zander is an American business executive. He is Chief Executive Officer of Motorola. At Motorola, he created a bonus structure that based 25% of all bonuses on customer satisfaction, meeting product deadlines, and cooperation between departments. Zander also targetted major corporations for communications gear and services. A reorganization of Motorola’s business divisions became likely. Zander wanted to see new types of products that focused on melding Internet technologies with wireless phone technologies.
Source - Wikipedia http://en.wikipedia.org/wiki/Ed_Zander